Privacy Policy

Last updated: 11/10/2025

We built Raqmly with your privacy in mind. Your invoices and data are yours — we just help you manage them safely.

What Information We Collect

Account Information

When you create an account, we collect your name, email address, business name, and contact details. This helps us provide personalized service and keep your account secure.

Invoice Data

We process the invoices and documents you upload to extract data like vendor information, amounts, dates, and line items. This data stays within your account and is used solely to provide our OCR and automation services.

Usage Analytics

We collect anonymized usage data to understand how our platform is used and improve our features. This includes things like which features are most helpful and where users might need additional support.

Why We Collect Your Information

We collect data only for legitimate business purposes:

  • To operate Raqmly and provide our e-invoicing automation services
  • To ensure compliance with Egyptian e-invoicing regulations
  • To improve our OCR accuracy and add helpful features
  • To provide customer support when you need help
  • To keep your account secure and prevent unauthorized access

How We Protect Your Data

Your data security is our top priority. We use industry-standard security measures including:

  • Encrypted data transmission and storage
  • Secure cloud infrastructure with regular security audits
  • Limited access controls — only authorized team members can access data when necessary for support
  • Regular security updates and monitoring

Information Sharing

We never sell or rent your data — ever.

We only share information with trusted partners when it's necessary to operate Raqmly and deliver our services safely:

  • Payment processors — to handle subscription payments securely
  • Cloud providers — to store your data safely with enterprise-grade security
  • Support tools — to help us provide better customer service

All third-party providers are bound by strict data protection agreements and can only use your data for the specific services they provide to Raqmly.

Your Control Over Your Data

You have full control over your information:

  • Access: View all data we have about you anytime through your account
  • Export: Download your invoice data in standard formats
  • Delete: Request complete data deletion — we'll remove everything within 30 days
  • Correct: Update any incorrect information in your profile

To exercise these rights, simply email us at info@raqmly.com and we'll help you promptly.

Data Retention

We keep your data only as long as necessary to provide our services or as required by law. When you delete your account, we remove your personal data within 30 days, though we may keep anonymized usage statistics to improve our service.

Compliance & Standards

While based in Egypt, we follow international data protection best practices inspired by GDPR principles. We believe in transparency, user control, and responsible data handling regardless of legal requirements.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect service changes or legal requirements. We'll notify you of significant changes via email or through the platform.

Contact Us

Have questions about your privacy or this policy? We're here to help.

Email: info@raqmly.com

Response time: We typically respond within 24 hours during business days.